Amity Case Study: True Value Infosoft

Executive Summary

Amity University Jaipur, one of India's leading private educational institutions with over 6,000 students across its sprawling campus, faced persistent challenges in maintaining washroom cleanliness standards.

The implementation of True Value Infosoft's QR-based Washroom Complaint Management System revolutionized their facility maintenance approach, resulting in a 78% reduction in complaint resolution time and a significant improvement in student satisfaction scores.

Client Overview

Organization

Amity University Jaipur

Location

Jaipur, Rajasthan, India

Campus Size

75+ acres with multiple academic blocks

Student Population

6,000+

Staff

45 housekeeping personnel

Challenge Period

January 2024 - March 2024

Implementation Date

April 2024

The Challenge

Initial Pain Points

Operational Inefficiencies

Students had no structured channel to report cleanliness issues
Complaints were logged through phone calls or in-person reports to administration
Average complaint resolution time exceeded 3-4 hours
No accountability mechanism for housekeeping staff
Lack of real-time visibility into maintenance status

Impact on Stakeholders

Students experienced prolonged exposure to unhygienic conditions
Management lacked data-driven insights into facility maintenance
Housekeeping staff operated without clear task prioritization
Administrative staff spent excessive time coordinating between complainants and cleaners

"We were receiving complaints through multiple channels—students approaching faculty, phone calls to admin offices, and even social media posts. There was no systematic way to track, assign, or verify complaint resolution," recalls Mr. Rajesh Sharma, Facility Manager, Amity University Jaipur.

The Solution: True Value Infosoft's Washroom Management System

System Architecture

User-Facing Features

QR codes strategically placed at washroom entrances
Mobile-responsive web interface for instant complaint registration
Automated ticket generation with unique tracking numbers
Real-time status notifications via SMS and in-app alerts
Image verification of completed cleaning tasks

Backend Management

Intelligent cleaner assignment based on location and availability
Digital task management dashboard for housekeeping supervisors
Photographic evidence requirement for task completion
Comprehensive analytics and reporting module
Performance tracking for individual cleaning personnel

Implementation Process

Phase 1: Deployment (Week 1-2)

Installation of 124 QR codes across 62 washroom facilities
System configuration and database setup
Integration with existing university notification systems

Phase 2: Training (Week 3)

Orientation sessions for 45 housekeeping staff members
Training modules for supervisory personnel
Student awareness campaign through campus channels

Phase 3: Go-Live and Optimization (Week 4 onwards)

Phased rollout across academic blocks
Continuous monitoring and feedback collection
System refinement based on user experience

Measurable Impact

Quantitative Results (6-Month Analysis)

Operational Efficiency

78% reduction in average complaint resolution time (from 3.5 hours to 45 minutes)
95% task completion rate within the first hour of complaint registration
1,247 complaints successfully resolved in the first six months
100% accountability through photographic evidence for every completed task

User Engagement

89% student participation rate in using the system
4.6/5.0 average user satisfaction rating
92% reduction in repeat complaints for the same location

Administrative Benefits

67% decrease in time spent on complaint coordination by admin staff
Real-time monitoring of all 62 washroom facilities
Data-driven scheduling for preventive maintenance

Qualitative Improvements

Enhanced Accountability

Every cleaning task now includes digital verification with timestamped photographs, creating a transparent audit trail.
Empowered Users

Students gained direct control over their environment, fostering a culture of proactive facility maintenance.
Optimized Resource Allocation

Management gained visibility into high-traffic areas and peak complaint times, enabling strategic staff deployment.

Stakeholder Testimonials

Priya Malhotra, 3rd Year B.Tech

"The QR code system is incredibly convenient. I raised a complaint and within 30 minutes it was resolved."

Aditya Verma, 2nd Year MBA

"I get updates at every step. It’s brought transparency that we never had before."

Sneha Reddy, 1st Year B.Sc.

"Anonymous and straightforward—just scan, click, done. Each issue was resolved within an hour."

Dr. Meera Khanna, Dean

"We've moved from reactive complaints to a proactive, data-informed maintenance strategy."

Mr. Rajesh Sharma, Facility Manager

"Reduced response times by 75%. Staff accountability has never been higher."

Mr. Vinod Kumar, Housekeeping Supervisor

"Clear task assignments, recognition for work, and no disputes over completion. It's very professional."

Key Success Factors

User-Centric Design

The system's intuitive interface required minimal training, ensuring immediate adoption by both students and housekeeping staff.

Real-Time Communication

Automated notifications kept all stakeholders informed, eliminating information gaps and building trust in the system.

Accountability Through Verification

Mandatory photographic evidence eliminated disputes and created objective quality standards.

Data-Driven Management

Comprehensive analytics enabled continuous improvement and strategic resource allocation.

Seamless Integration

The solution worked within existing campus infrastructure without requiring major technological overhaul.

Return on Investment

Financial Analysis

Implementation Cost: ₹2,85,000

Annual Operational Cost: ₹48,000

Annual Savings

💰 Administrative time savings: ₹1,80,000
📉 Reduced complaint escalation costs: ₹65,000
🧹 Optimized cleaning supply usage: ₹45,000

Total Annual Savings: ₹2,90,000

ROI: 0% in Year 1

Projected 180% cumulative ROI over three years

Intangible Benefits

Enhanced institutional reputation
Improved student satisfaction and retention
Stronger campus health and hygiene standards
Positive word-of-mouth marketing

Lessons Learned & Best Practices

Critical Implementation Factors

Change Management

Comprehensive training and clear communication about system benefits were essential for staff buy-in.

Phased Rollout

Starting with high-traffic academic blocks allowed system refinement before campus-wide deployment.

Continuous Feedback

Regular stakeholder surveys enabled ongoing system optimization and feature enhancement.

Management Commitment

Strong support from university leadership ensured adoption and highlighted the initiative's importance.

Future Roadmap

Extend the system to other facility management areas (classroom maintenance, electrical issues, plumbing)
Implement predictive maintenance algorithms using historical data
Integrate with campus mobile app for enhanced accessibility
Develop gamification elements to encourage student participation
Deploy IoT sensors for automated monitoring of high-traffic washrooms

Conclusion

The True Value Infosoft Washroom Management System has fundamentally transformed facility maintenance at Amity University Jaipur. By leveraging simple yet powerful technology—QR codes, mobile-responsive design, and real-time communication—the solution addressed persistent operational challenges while empowering students and staff alike.

The measurable improvements in response times, accountability, and user satisfaction demonstrate that digital transformation in facility management is not merely about technology adoption—it's about creating systems that respect user needs, empower frontline workers, and provide management with actionable insights.

Amity University Jaipur's experience serves as a compelling model for educational institutions seeking to elevate their facility management standards and create environments where students can focus on learning, knowing their basic needs are efficiently addressed.

Transforming Washroom Hygiene